Frequently Asked Questions

Like most online retailers, whenever possible we use product images provided by the manufacturers to accurately represent each item we carry. While we will always do our best to use exact images of our products, some differences may still exist between the pictured item and what you order. Please read the item’s description to get a clear understanding of the product, or give us a call if you have any questions.
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Unfortunately, at this time we only ship to the United States and Canada, although orders placed through Paypal may be shipped to Puerto Rico. We are currently unable to ship to any other countries or U.S. territories. We apologize for any inconvenience this may cause.
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We currently only accept payments from Canada or the USA.
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While we do accept all major credit cards (including prepaid), debit cards, and Paypal, we do not accept money orders or checks.
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Quickly processing and shipping your order is a top priority for CheapCycleParts.com. Still, because of our huge selection of parts and accessories, many orders require us to special order items directly from the manufacturer. Due to this, we maintain a general shipping requirement of 3-5 business days.
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While we feel that our 15-day return policy allows ample time for product inspection, we do understand that sometimes you may not be able to return a product in this time. Unfortunately, due to the special-order nature of most of our products, we are also forced to stick to some pretty strict return policies by the manufacturers. As such, we must maintain the 15-day return policy on our end.
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If you find you need to return a product, you can generate a return form by visiting CheapCycleParts.com. Click the “Return Form” link at the bottom of any page on our site and you’ll be walked through the Return Form process. If you have any return questions, please feel free to give us a call during our customer service hours (10 a.m. – 6 p.m., Monday-Friday).
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By providing us with your vehicle’s VIN, we are able to verify that the parts you are looking for are listed correctly in our system and will fit your bike or ATV. This is meant to ensure that you always get the right part, and to help us weed out any incorrectly labeled parts by the manufacturers.
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Easy enough: Simply place an order with us! Order any part or accessory through CheapCycleParts.com and you’ll be asked to create an account at checkout.
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In order to provide our customers with the largest selection of parts and accessories possible, we must special order many of our parts directly from the manufacturers. For this reason, as soon as you place an order with us, you will be charged for the full amount of your order. In the event that a product is returned, you will be refunded the full amount, minus the shipping cost and any required restocking fees.
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All parts and accessories in your order will be charged to you upon placement of your order. If a part is on back order and you wish to cancel your order, please give us a call and we’ll refund the appropriate amount.
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Most smaller packages will be shipped via the U.S. Postal Service, while larger items are usually delivered via FedEx. In certain cases, oversized orders must be shipped via UPS.
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Unfortunately, at this time, we are unable to add any additional items once an order has been submitted. We apologize for the inconvenience.
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If you have just placed your order and need to add another part, we are sometimes able to cancel your first order so that you may place a new one with all of the parts you needed. But the order must be caught within a day of it being initially placed, or your order will already have been processed. In these situations, please give us a call and we’ll do everything we can to eliminate the need for a second shipping charge.
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Again, due to our huge selection of parts and accessories, most of our items require special ordering from the manufacturer. Once an order is placed and the shipping process has begun, we unfortunately have no way of expediting your order.
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This is usually associated with a customer’s billing address differing from what is entered when placing an order. If these two addresses do not match and you try to place an order, a pre-authorized order will be placed but the order will not go through our system. These pre-authorized orders made with non-matching billing addresses will ultimately not be charged to you and will be removed from your account statement within 3-5 business days. Only orders made with matching billing addresses will be processed and fully charged to your account. As with any online retailer, we strongly recommend that you ensure any billing address you provide matches what is on file with your bank. If you feel you have been double charged for another reason than described above, please give us a call and we’ll correct the problem immediately.
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We do not offer price matching at this time, but we work very hard to offer our wide selection of parts and accessories at the lowest price possible.
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Due to the variations in sizes between apparel manufacturers, we do not offer size charts at this time. If you order an item and it does not fit, it can be returned as long as it is in “new and unused” condition and has all of its original packaging (closeout items are non-returnable).
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You may return any parts that you are unsatisfied with for a refund. Additional or replacement parts may then be purchased as a new order. Read Warranty and Return Policy »
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Currently, we do not offer paper catalogs or flyers.
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As with any frame purchased online, we are unable to offer titles (we do not sell frames for Honda or KTM). Only your local DMV will be able to issue a replacement title for your new frame. Each state has different requirements for this process. Please contact your DMV for more details.
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Due to shipping regulations, the majority of batteries we sell are sold and shipped dry (without liquids). If you have a question about a specific battery, please call our sales department and we will be more than happy to assist you.
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Returns are usually refunded within 7-10 business days after we receive the returned parts. If you have a question with a particular return, please give us a call and we’ll try to help.
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All refunds are returned to the account that was used for the initial purchase. With many bank cards, returns can take 3-5 business days to credit into your account. Paypal refunds are usually credited immediately, and you’ll receive and email when the return has been processed.
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