CheapCycleParts.com's No-Hassle Returns
At CheapCycleParts.com, our customers come first with our no-hassle return policy. Cheap Cycle Parts is the only OEM outlet that makes returns this easy, helping you get back to riding that much faster.
Accidentally order the wrong part? Change your mind? Just plain don’t need what you ordered anymore? No worries. We offer a 60 day return policy on all parts purchased from us.
To get started, you’ll need your order number as well as your billing ZIP code. Next, provide the reason for you return. We’ll contact you within 1 to 3 business days via email with a return acceptance form. Once received, send the Return Acceptance form along with your authorized items back to us. Once the item has reached us, our crafty return specialist will get the ball rolling.
A few things to keep in mind:
- Most parts will be accepted as long as they have not been installed or worn and are in new condition, and they must have the manufacturer's original packaging with the UPC code, label, or tag with the part number (this usually has a bar code). Some items will have a 20% restock fee assessed. In most cases this is avoidable. If we can, we will take every step to avoid this unnecessary charge to you.
- We also ask that you only return the items that have been authorized for return. If you forgot to add an item on your return form, please contact us at 1-866-842-0086 or via our Contact Form so we can add this item to your return. If the item is not authorized for return, it may take longer to process. We want to make every attempt to get your funds back to you as quickly as we can.
Warranty / Defective Items
Getting a part warrantied requires more information from the customer when the return request is submitted. Please submit the 17-digit VIN of the vehicle for which the item was purchased. We will also need to know the mileage / hours currently on the vehicle. Finally, we will need a description of what the issue is with the part. Typically, warranty claims take an average of 6 weeks to complete. Also, please understand that warranty claims are handled solely by the manufacturers, and CheapCycleParts.com is not responsible for any warranty decisions made by the part’s manufacturer.
While we always try to make sure you get your part or accessory safe and sound, sometimes bad things happen and a part arrives damaged. If so, we’ll take care of it. Simply follow the return process outlined above, noting the reason for return as the item arrived damaged. We’ll also need pictures of the damaged area of the part and the packaging in which the items was shipped. These pictures will assist us in getting your issue resolved quickly and hopefully prevent further issues in the future. Please contact us at 1-866-842-0086 or via our Contact Form so we can arrange to see the pictures. Be sure to reference your order number in the contact form.
Once the pictures and return request have been submitted, a damaged call tag will be issued, and a pickup will be scheduled. As soon as we receive the damaged item at CheapCycleParts.com, your account will either be refunded or your replacement will be reordered. Nothing else is required on your end.
If you do not see your issue listed above, please do not hesitate to contact us. We are here to answer any questions that you may have. You can reach us at 1-866-842-0086 or via our Contact Form.
CheapCycleParts.com. For riders. By riders.